Thank you for such a comprehensive and productive report! It is especially encouraging to receive all the positive feedback from participants and families incorporated in here. Many thanks to you and the team again for all your hard work and input on this.

Thanks for being an excellent interviewer and auditor. The participants and support staff all fed back that they felt comfortable with the way you completed the interviews, and you were very supportive through the whole process whilst still being able to get the outcomes you needed for your audit of compliance.

I would like to take this opportunity for thanking your organisation for your professionalism and your clear drive towards assisting organisations achieving a state of continuous improvement. I feel I gained a great deal from this process in that I was encouraged to explore ways to improve in a number of areas in my management of the service, and for that I am grateful. Thank you again for your valuable insights into how we as a business can continue to improve on our service delivery to people with a disability on the Sunshine Coast.

Clarisa was exceptionally professional for the whole process from start to finish. She was very flexible – this was extremely helpful in terms of facilitating staff and participant interviews. Clarisa was assertive and clear in the scope of her role, as well as being kind and patient in her interactions with our participants. She was responsive to their needs and quickly adapted her communication strategy when required.

We completed the audit today with very positive results and feedback. It was a smooth process and I thank you for all your hard work planning the audit and responding to various changing circumstances promptly and effectively. Your regular communication has been greatly appreciated. I also wanted to say a massive thank you for all the help you have provided me in the lead up to the audit. This has been my first NDIS audit and as I am also fairly new to my role your constant support and guidance has been invaluable. I really appreciate the time and support you have provided me and the many emails and phone calls.

Thank you kindly for your time over the last few days. We sincerely appreciate the feedback and recommendations you have provided to assist with the ongoing development of our services and our quality systems and processes.

Thank you again for all your assistance and professionalism in conducting our audit.  It was great to work with you.

Thank you, the audit went well with a very good outcome for the teams. Jenny and Sue are fantastic and made the team feel at ease during the process.

The process of creating appropriate policy & procedures is massive.  I appreciate the manner in which you supported me through this process.  I learned a lot and feel more confident in my understanding of the provider role and more confident in my procedures.

As discussed, thanks go to you and the IHCA team for the thorough audit, the level of probity, your professionalism, and greatly appreciated flexibility through this audit. As a not-for-profit company limited by guarantee we look forward to continuing our work as an accredited provider under the new standards. Soooo excited!!! Thank you Team IHCA. It has been an absolute pleasure working with you. I look forward to your final report and the opportunity to work with internal staff to formally address any gaps identified.