IHCA Certification Services
Our focus is on you and your clients, and the quality of your services
Supporting the continuous quality improvement of Australian health, community and human services organisations for 30 years
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NDIS Practice Standards
To achieve registration as an NDIS provider, the NDIS Commission requires assurance that certain standards of quality and safety in the delivery of services and supports are met. Providers will require either verification or certification of their services to achieve registration.
Human Services Quality Standards (QLD)
This is the quality assurance framework used by the Department of Communities, Disability Services and Seniors, the Department of Child Safety, Youth and Women and Queensland Health (the departments) for assessing and promoting improvement in the quality of human services.
ISO 9001 Quality Management Systems
Implementing a quality management system will help you to focus on the important areas of your business and improve organisational performance. Achieving certification to the ISO 9001:2015 standard indicates to your customers that your quality management system meets international standards and your organisation is committed to continuous improvement.
Disability Employment and Supported Employment Services
This standard applies to organisations that receive Commonwealth funding for programs administered by the Department of Social Services for disability employment and supported employment services.
Disability Advocacy Program
This standard applies to organisations that receive Commonwealth funding for programs administered by the Department of Social Services for disability advocacy.
Alcohol and other Drug and Human Services Standard
This standard is for organisations providing human services in the alcohol and other drug sector to ensure that their services are safe, quality, evidence informed and culturally responsive.
Standard for Therapeutic Communities and Residential Rehabilitation Services
This standard is for organisations providing services to adults, young people, and Aboriginal and Torres Strait Islander people who are resident members within a Therapeutic Community or Residential Rehabilitation Service.
National Safety and Quality in Health Service Standards
IHCA Certification is committed to working closely with Health Service Organisations in planning their audit and achieving accreditation.
National General Practice Accreditation Scheme
IHCA Certification is committed to working closely with General Practices in planning their audit and achieving accreditation against the requirements of the Royal Australian College of General Practitioners (RACGP) Standards for General Practices (5th edition).
Australian Service Excellence Standards
The Australian Service Excellence Standards (ASES) are an initiative of the Department of Human Services of the South Australian Government. IHCA Certification work closely with your organisation in planning for the audit, the audit process and the timing of the audit cycle.
National Standards for Mental Health Services
IHCA Certification is committed to working closely with Mental Health Services in planning the audit, the audit processes, the timing of the audit cycle.
Quality Assurance Framework for JobActive providers
jobactive is the Australian Government’s way to get more Australians into work. It connects job seekers with employers and is delivered by a network of 40 jobactive providers in over 1700 locations across Australia. The Quality Assurance Framework (QAF) is the Government’s system of ensuring that providers are delivering quality services to their clients.
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Thank you for answering all of my questions so thoroughly and promptly
Thank you for answering all of my questions so thoroughly and promptly. The other company did end up getting a quote to me eventually, however as your customer service has already been so much better our committee has decided to go with your quote instead. Thanks again for all of your help so far and we look forward to working with you in the coming months.
Danielle, thank you for all your help and being so understanding
Danielle, thank you for all your help and being so understanding. So pleased we went with IHCA as we nearly changed our minds.
We also thank you for the professional, respectful and courteous manner
We also thank you for the professional, respectful and courteous manner in which you interacted with staff throughout our organisation.
Lyndell, once again thank you for your wonderful audit
Lyndell, once again thank you for your wonderful audit – it has provided us with many opportunities to improve our quality management system and for that we thank you.
Thank you for doing our audit
Thank you for doing our audit. You made the process a whole lot less stressful than we anticipated.