IHCA Certification Services
Our focus is on you and your clients, and the quality of your services
Supporting the continuous quality improvement of Australian health, community and human services organisations for 30 years
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NDIS Practice Standards
To achieve registration as an NDIS provider, the NDIS Commission requires assurance that certain standards of quality and safety in the delivery of services and supports are met. Providers will require either verification or certification of their services to achieve registration.
Human Services Quality Standards (QLD)
This is the quality assurance framework used by the Department of Communities, Disability Services and Seniors, the Department of Child Safety, Youth and Women and Queensland Health (the departments) for assessing and promoting improvement in the quality of human services.
ISO 9001 Quality Management Systems
Implementing a quality management system will help you to focus on the important areas of your business and improve organisational performance. Achieving certification to the ISO 9001:2015 standard indicates to your customers that your quality management system meets international standards and your organisation is committed to continuous improvement.
Disability Employment and Supported Employment Services
This standard applies to organisations that receive Commonwealth funding for programs administered by the Department of Social Services for disability employment and supported employment services.
Disability Advocacy Program
This standard applies to organisations that receive Commonwealth funding for programs administered by the Department of Social Services for disability advocacy.
Alcohol and other Drug and Human Services Standard
This standard is for organisations providing human services in the alcohol and other drug sector to ensure that their services are safe, quality, evidence informed and culturally responsive.
Standard for Therapeutic Communities and Residential Rehabilitation Services
This standard is for organisations providing services to adults, young people, and Aboriginal and Torres Strait Islander people who are resident members within a Therapeutic Community or Residential Rehabilitation Service.
National Safety and Quality in Health Service Standards
IHCA Certification is committed to working closely with Health Service Organisations in planning their audit and achieving accreditation.
National General Practice Accreditation Scheme
IHCA Certification is committed to working closely with General Practices in planning their audit and achieving accreditation against the requirements of the Royal Australian College of General Practitioners (RACGP) Standards for General Practices (5th edition).
National Standards for Mental Health Services
IHCA Certification is committed to working closely with Mental Health Services in planning the audit, the audit processes, the timing of the audit cycle.
Quality Assurance Framework
IHCA Certification is committed to working closely with employment service providers in planning and completing the audit, and ensuring the Department’s requirements are met.
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Thank you for such a comprehensive and productive report
Thank you for such a comprehensive and productive report! It is especially encouraging to receive all the positive feedback from participants and families incorporated in here. Many thanks to you and the team again for all your hard work and input on this.
Thanks for being an excellent interviewer and auditor.
Thanks for being an excellent interviewer and auditor. The participants and support staff all fed back that they felt comfortable with the way you completed the interviews, and you were very supportive through the whole process whilst still being able to get the outcomes you needed for your audit of compliance.
I would like to take this opportunity for thanking your organisation
I would like to take this opportunity for thanking your organisation for your professionalism and your clear drive towards assisting organisations achieving a state of continuous improvement. I feel I gained a great deal from this process in that I was encouraged to explore ways to improve in a number of areas in my management of the service, and for that I am grateful. Thank you again for your valuable insights into how we as a business can continue to improve on our service delivery to people with a disability on the Sunshine Coast.
Our auditor was exceptionally professional for the whole process from start to finish.
Clarisa was exceptionally professional for the whole process from start to finish. She was very flexible – this was extremely helpful in terms of facilitating staff and participant interviews. Clarisa was assertive and clear in the scope of her role, as well as being kind and patient in her interactions with our participants. She was responsive to their needs and quickly adapted her communication strategy when required.
We completed the audit today with very positive results and feedback.
We completed the audit today with very positive results and feedback. It was a smooth process and I thank you for all your hard work planning the audit and responding to various changing circumstances promptly and effectively. Your regular communication has been greatly appreciated. I also wanted to say a massive thank you for all the help you have provided me in the lead up to the audit. This has been my first NDIS audit and as I am also fairly new to my role your constant support and guidance has been invaluable. I really appreciate the time and support you have provided me and the many emails and phone calls.
Thank you kindly for your time over the last few days.
Thank you kindly for your time over the last few days. We sincerely appreciate the feedback and recommendations you have provided to assist with the ongoing development of our services and our quality systems and processes.
Thank you again for all your assistance
Thank you again for all your assistance and professionalism in conducting our audit. It was great to work with you.
Thank you, the audit went well
Thank you, the audit went well with a very good outcome for the teams. Jenny and Sue are fantastic and made the team feel at ease during the process.
The process of creating appropriate policy & procedures is massive.
The process of creating appropriate policy & procedures is massive. I appreciate the manner in which you supported me through this process. I learned a lot and feel more confident in my understanding of the provider role and more confident in my procedures.
As discussed, thanks go to you and the IHCA team for the thorough audit
As discussed, thanks go to you and the IHCA team for the thorough audit, the level of probity, your professionalism, and greatly appreciated flexibility through this audit. As a not-for-profit company limited by guarantee we look forward to continuing our work as an accredited provider under the new standards. Soooo excited!!! Thank you Team IHCA. It has been an absolute pleasure working with you. I look forward to your final report and the opportunity to work with internal staff to formally address any gaps identified.