Quality Assurance Framework for JobActive providers

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jobactive is the Australian Government’s way to get more Australians into work. It connects job seekers with employers and is delivered by a network of 40 jobactive providers in over 1700 locations across Australia. The Quality Assurance Framework (QAF) is the Government’s system of ensuring that providers are delivering quality services to their clients.

IHCA Certification works closely with QAF providers in planning the audit, combining with other approved standards (ISO 9001 and NSDS) to reduce business disruption and optimise provider experience.

Certification under QAF is comprised of two components: the Department’s Quality Principles, which a provider must demonstrate adherence to through an on-site audit; and Certification against one of the Department’s approved Quality Standards (ISO 9001:2015 or NSDS DES). Providers must maintain their certification for this additional standard between Quality Principles Audits.

There are three types of Quality Principles Audits under the QAF.

Certification / recertification audit

Providers must undergo a certification audit when initially gaining QAF certification (all Quality Principles 1 to 7). This is then valid for 4 years. Providers seeking recertification will be considered for scope reduction.

Surveillance audit

Surveillance Audits are completed within two years of certification or recertification and generally include Quality Principles 4 to 7 and will be considered for a scope reduction.

Extraordinary Audit

Conducted at the direction of the Department and does not form part of the regular audit schedule.

Formal certification decision

IHCA Certification will complete the Quality Principles Report and provide this to the Department for review. The Department may override the findings of the auditor and will advise you if this occurs. Your organisation will also be provided with a copy of the audit Report for your review and feedback. Following the satisfactory close-out of any corrective actions (if application), your certification will be granted.


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