I would like to take this opportunity for thanking your organisation for your professionalism and your clear drive towards assisting organisations achieving a state of continuous improvement. I feel I gained a great deal from this process in that I was encouraged to explore ways to improve in a number of areas in my management of the service, and for that I am grateful. Thank you again for your valuable insights into how we as a business can continue to improve on our service delivery to people with a disability on the Sunshine Coast.